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General terms & conditions

Terms & Conditions

Please take a couple minutes to review the terms and conditions of the Zocalo.ca website.
Your use of this website constitutes your agreement to follow the terms and conditions. If
you do not agree, simply do not use this website.

This Fine Print May Change

Sometimes things change, as such Zocalo Gallery Inc. (“Zocalo”) reserves the right to
update or modify these terms and conditions at any time without prior notice. Your use of the
Zocalo.ca website constitutes your agreement to follow and be bound by the terms and
conditions as changed. Please review these terms and conditions periodically to ensure
we’re still in agreement.

Copyright Notice

Please respect our property: this helps us all grow and share great ideas. All of the Content
you see on this website, including, for example, all of the page headers, images,
illustrations, graphics, audio clips, video clips and text, are subject to trademark, service
mark, trade dress, copyright and/or other intellectual property rights or licenses held by
Zocalo., one of its affiliates, or by third parties who have licensed their materials to Zocalo.
The entire content of the Zocalo.ca website is copyrighted as a collective work under
Canadian copyright laws, and Zocalo owns a copyright in the selection, coordination,
arrangement and enhancement of the content. The content of the Zocalo.ca website, and the
site as a whole, is intended solely for personal, non-commercial use by the users of our site.
Feel free to download, print and store selected portions of the content, provided you (1) only
use these copies of the content for your own personal, non-commercial use, (2) do not copy
or post the content on any network computer or broadcast the content in any media, and (3)
do not modify or alter the content in any way, or delete or change any copyright or trademark
notice. No right, title or interest in any downloaded materials is transferred to you as a result
of any such downloading. Zocalo reserves complete title and full intellectual property rights
in any content you download from this website. Except as noted above, you may not copy,
download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works
from the content without first obtaining written permission from Zocalo.

Privacy Policy

At Zocalo we respect your privacy and do our utmost to ensure we keep it private. We take
the privacy of your personal information seriously and will only use your information in
accordance with this privacy policy. Any and all personal information you submit to us will
remain secure and private. We do not sell or share any information about our customers or
visitors with anyone or any agency outside of Zocalo, without expressed permission to do so.

Submissions

We want to know what you’re thinking and we heartily welcome your comments! But you
should know that any comments, feedback, notes, messages, ideas, suggestions or other
communications (collectively, “Comments”) sent to and/or through Zocalo.ca shall be and
remain the exclusive property of
Zocalo. Your submission of any such Comments shall
constitute an assignment to Zocalo
of all worldwide rights, titles and interests in all
copyrights and other intellectual property rights in the Comments. Zocalo will be entitled to
use, reproduce, disclose, publish and distribute any material you submit for any purpose
whatsoever, without restriction and without compensating you in any way. For this reason,
we ask that you not send us any Comments that you do not wish to assign to us, including
any confidential information or any original creative materials such as stories, product ideas,
computer code, or original artwork.
The Information We Collect
•Zocalo collects the following types of information:
•Your username, password and email address when you register for an account and/or
request to be included in our newsletters.
•Profile information that you provide for your user profile and or to fulfill your order
(name, photo, phone number, address etc).
•Credit card and payment information to fulfill your order.
How We Collect Data and How We Use It
We use your personal information to:
 
•Provide products and services your request.
•To respond to your requests, inquiries, comments or concerns.
•To notifying you about changes or updates to services or products you have
requested.
•If permission granted, to notify you about upcoming events or promotions.
Children
•The Children’s Online Privacy Protection Act (COPPA) ensures that we have children’s
online safety front of mind. To that end, our website is not intended for children under 13
years of age. We do not knowingly collect any personal information from children under 13. If
you are under 13, and for your safety, please do not provide any information on this website.

Communications

When you send us an email, we use your email address to address and/or reply to your
question. For this reason, we will store your communication and our reply. Beyond our reply,
we will never use your email address to send you any unsolicited messages, information, nor
will we ever share it with, or sell it to anyone else. For any reason.
When you accept to receive information about our services, promotions, newsletters, press
releases and/or new offers, we use your email address and other information you give us, to
provide you with this information, until you ask us to stop (please use the “unsubscribe”
function available with every communication.) We will never use your email address to send
you any unsolicited messages, information, nor will we ever share it with, or sell it to anyone
else. For any reason.

Disclaimer

While we attempt to be as accurate, fair and accountable as possible, sometimes we goof.
While we attempt to ensure you are completely satisfied with the use of this site and any
sales and/or activities provided as a result, you are using this site at your own risk. This site
and all contents of this site are provided on an “as is” basis without warranties of any kind,
either express or implied, including without limitation warranties of title or implied warranties
of merchantability or fitness for a particular purpose. You acknowledge, by your use of this
site, that your use of this site is at your sole risk, that you assume full responsibility for all
costs associated with all necessary servicing or repairs of any equipment you use in
connection with your use of our site, and that Zocalo shall not be liable for any damages of
any kind related to your use of this site.
 
Colour is funny. Zocalo has done its best to display as accurately as possible the colours of
the products shown on the Zocalo.ca website. However, because the colours you see will
depend on your monitor, we cannot guarantee that your monitor’s display of any colour will
be accurate.

Indemnification

The legal stuff also applies. You agree to defend, indemnify, and hold Zocalo harmless from
and against any and all claims, damages, costs and expenses, including lawyer’s fees,
arising from or related to your use of the site.
Currency
All prices are in Canadian Dollars (CAD). Zocalo only accepts transactions in this currency.
We are Canucks, after all.

Return/Exchange Policy

We want to make sure you get what you want. Unopened items in original packaging
returned with a receipt within 30 days of purchase will receive a refund in the original method
of tender or will receive an exchange. Items that are covered in spaghetti, opened, damaged,
and/or not in resaleable condition may not be eligible for a refund or exchange. Valid photo
ID may be required to confirm the original transaction and return.
Flowers and discounted items are final sale. That said, we want you to look great! If a
floral order is not to the quality you’ve come to expect from Zocalo, please contact us
directly to ensure that we can remedy the situation in the best manner possible.

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